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FAQ

Table of content

Security

How you protecting a sensitive and private data?
How you backup the information?
How I can manage access levels for my employee?
Can I create an account for my vendors/suppliers.
Can I setup the access for owners/partners so they are able to see the only particular reports?
What is a PIN code and where I can set that?

Properties and Rates

How I can create an additional rate?
Is that possible to configure depending rates?
What's Seasons?
How to create new season?
Why I can't see some of my properties on the Reservation Board?
Why I can't see some of my Rates on the Reservation Board or in the Online Booking customization wizard?
Most common errors in pricing table
Can I enter weekly or monthly price for only one season/period (not for all of them)?

Properties and Rates - Rate Management Wizard

What's Rate Management Wizard?
How do I setup rates including taxes?

Pricing Rules and Discounts

What's the difference between Discounts and Pricing Rules?
If there several pricing rules are applicable how the system will recognize which rule should be used for the price calculation?
What Pricing Rules I can setup?
Can I choose the data range when pricing rules should apply?
Can I setup pricing rule which will increase base prices in designated conditions, e.g. Last Minute Reservation?
Can I setup pricing rules for only Suites but not for Double Rooms?
How I can setup pricing rule for particular room category?
Is that possible to setup pricing rules for only selected distribution channel?

Weekly and Monthly Prices

How the system recognizes when should be used a weekly price?
How the system will calculate a price if booked 8 nights?
How the system recognizes when should be used a monthly price?
How the system will calculate price if booked 38 nights (1 month + 1 week + 1 night) ?

Internet Booking Engine (IBE)

Is the IBE system safe?
How to start?
I put the code to my website but getting a Permission Denied error. How to get it working?
Why prices are showing zeros on the Online Booking module?
What is the "Standalone Check Availability Form" option for?
What is the "Single room/unit booking per page" option for?
Can your developers help with the Online Booking system integration?
Is that possible to charge security deposit at the moment of reservation?
How can I put Internet Booking Engine to my Facebook page?

Channel Management (IDS, OTA and GDS connections)

What booking sites are connected?
What if we need more booking channels connected?
How to connect booking.com?
How to connect hotel.de?
How to connect Expedia?
How to connect Agoda?
How to connect Hotelbeds?
How to connect Orbitz?

Workorder Management System

What is that?
Can I switch work order off for pricing issues only?

Miscellaneous

How to print without browser's header and footer?

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Additional payment processing systems
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XML Data Exchange
Fax and SMS Notifications
Mass Mailing Tool
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