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FAQ

Properties and Rates

How I can create an additional rate? 

You can add more rates in the Settings > Manage Properties then click Edit Item button on the property level and go to Pricing Rules tab.

Is that possible to configure depending rates? 

Yes, you just need to enter a rate factor when you in the Price Rules tab. For example if you would like to make depending rate 10% cheaper than parent (default) rate just enter 0.90 to the Factor field and click save at the bottom of the page. Prices for depending rates will be automatically recalculated when you update parent rate.

What's Seasons? 

By default each property has single Base season which covers the whole year. However you can add additional seasons if you want to increase prices for Christmas holidays or give discount for low season.

How to create new season? 

  1. Go to Settings > Manage Properties in the top menu
  2. Click “edit item” button on the property level
  3. On appeared page scroll down to Seasons section
  4. Enter the season name and specify dates when it active
  5. Click “add” button
Note that newly created season will copy rates and restrictions from the Base season.

Why I can't see some of my properties on the Reservation Board? 

Your properties might be inactive due to an error in the prices table or in the general settings.

  1. Check that all daily prices are entered for all seasons and for all occupancy variants for at least one rate.

  2. Check that Normal Adults value is entered and not equal to zero.

  3. Check that seasons are covering the whole year (From 01 January through 31 December).

  4. Check that all days of the week (from Monday through Sunday) in all seasons/periods are "priced".


Why I can't see some of my Rates on the Reservation Board or in the Online Booking customization wizard? 

You can see only rates where daily prices have been entered for all seasons/periods and for all occupancy variants (if advanced pricing is enabled).

Most common errors in pricing table: 

Only weekly or monthly prices were filled, but not daily.

System doesn't calculate prices for winter season
System doesn't calculate prices for winter season

Correctly filled daily prices


Not all days in the season were priced. Or some days of the week are crossing.

System doesn't calculate price for Thursday and Friday in the Spring season
System doesn't calculate price for Thursday and Friday in the Spring season

Prices for Thursday and Friday are crossing in the Spring season, so the system doesn't recognize what price should be used
Prices for Thursday and Friday are crossing in the Spring season, so the system doesn't recognize what price should be used.

Correctly filled prices

Can I enter weekly or monthly price for only one season/period (not for all of them)? 

Yes, you can enter weekly or monthly prices only for particular season/period.
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