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Service Availability Service Level Agreement (SLA)Last Modified March 16, 2008
1. Coverage; Definitions
This Service Availability Service Level Agreement (SLA) applies to you ("customer") if you have registered account and your account is current (i.e., not past due). As used herein, the term "Service Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that www.smartwebpms.com web site is available for access by third parties via HTTP and HTTPS, as measured by Smart Web PMS.
2. Service Level
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Service Availability caused by or associated with:
To receive a credit the customer must make a request therefore by sending an e-mail message to . The e-mail message must include the master username of the customer's account in the "Subject" line. Each request in connection with this SLA must include the dates and times of the unavailability of customer's account and must be received by Smart Web PMS within ten (10) business days after the customer's account was not available. If the unavailability is confirmed by Smart Web PMS, credits will be applied within two billing cycles after Smart Web PMS's receipt of the customer's credit request. Credits are not refundable and can be used only towards future billing charges.
Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this SLA shall not exceed the total fee paid by customer for such month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by Smart Web PMS and are customer's sole and exclusive remedy with respect to any failure or deficiency in the Service Availability of customer's Web site.
Note: Credits are not refundable and can be used only towards future billing charges.
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Service Level Agreement
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